Policies


Please familiarise yourself with the Payment, Attendance, and Cancellation Policy below. All clients must sign an agreement reflecting the appropriate policy and will be given a copy for their records.


For Weekly Students

  1. As you (the client) have scheduled a regular, ongoing, weekly appointment, the scheduled appointment time must be paid for weekly at the agreed upon rate, whether it is attended or not. If an appointment is not paid for in full within one week of the scheduled day and time, you forfeit your reservation of that day and time on a weekly basis, and I (the tutor) reserve the right to give the appointment day and time to another client or rescind the availability of that day and time. The following exceptions apply:
    1. With a minimum of 24-hour notice, you may cancel up to one appointment without payment or penalty per student per New South Wales (NSW) school term. See https://www.nsw.gov.au/about-new-south-wales/school-term-dates/ for school term dates. This includes the first and last weeks of the school term, as well as the first Saturday after the last date of the school term. If the student’s school starts later or ends earlier than the NSW school term, this does not constitute an exception to this policy.
    2. With a minimum of 24-hour notice, you may reschedule your appointment to another day and time within 7 days of the original appointment, provided a suitable day and time is available. While this may be done any number of times during the New South Wales school term, available days and times for rescheduled appointments are at the discretion of myself (the tutor), and a suitable day and time may not be available. If no suitable day and time is available, then the above policy still applies.
    3. I (the tutor) reserve the right to make an exception to this policy for emergency or exceptional circumstances. Such exceptions are solely up to my discretion.
  2. If you (the client) will need to take a leave of absence and miss more than one consecutive weekly appointment and wish to reserve the weekly appointment day and time, notice must be given one week in advance, and a deposit of $5 per half hour for each missed appointment must be paid in advance. Otherwise, Part I of this policy will apply. Payment of the deposit must be made in full before the leave of absence takes place. If the appointment immediately following your leave of absence is not paid in full within one week, whether attended or not, Part I of this policy will apply. If your leave of absence will be longer than the reserved lessons paid for according to this policy, notify me (the tutor) right away to arrange payment to extend your reservation.
  3. Exceptions to the above statements are as follows:
    1. Parts I and II do not apply to the NSW school holiday period.
    2. Parts I and II do not apply to appointments cancelled by me (the tutor). Such cancellations do not need to be paid for, and a reasonable effort will be made to schedule another day and time within 7 days of the original appointment, if so desired by you (the client).
    3. Parts I and II do not apply to New South Wales public holidays. For a list of public holidays, see http://www.industrialrelations.nsw.gov.au/oirwww/NSW_public_holidays/NSW_Public_Holidays.page
  4. If you (the client) schedule an appointment during the school holiday period, payment must be made if attended or in the event that you cancel or reschedule the appointment with less than 24-hour notice.
  5. This policy may change at any time with notice given to you (the client) within 7 days of the changes.

For Casual Students

  1. In the event that you (the client) schedule an appointment with me (the tutor), your scheduled appointment time must be paid for, in full, within one week of the scheduled day and time, whether the appointment was attended or not. If an appointment is not paid for in full at the agreed upon rate within one week of the scheduled day and time, I (the tutor) reserve the right to refuse further appointments and services to you. Only the following exceptions apply:
    1. With a minimum of 24-hour notice, you may cancel or reschedule your appointment to another day and time without penalty or payment.
    2. If the lesson was not attended, 24-hour notice was not given, and the lesson was longer than 1 hour, you will only be required to pay for 1 hour at the agreed upon rate.
    3. I (the tutor) reserve the right to make an exception to this policy for emergency or exceptional circumstances. Such exceptions are solely up to my discretion.
  2. If you (the client) arrive to your scheduled appointment late, you must still pay for the length of the original appointment, and the ending time of the original appointment may not be extended.
  3. The above policies do not apply to appointments cancelled by me (the tutor). Such cancellations do not need to be paid for, and a reasonable effort will be made to schedule another day and time within 7 days of the original appointment, if so desired by you (the client).
  4. This policy may change at any time with notice given to you (the client) within 7 days of the changes.